It went much better than I thought it was going to go. I was really nervous beforehand, having never before had mediation. I was very relieved when [the other person] agreed to take part. I found both of the mediators, with the way they handled the situation, excellent.

MEDIATION FOR FAMILIES CLIENT

The mediators were competent and impartial and dealt with the situation in a very calm manner which helped making [me] feel at ease and relaxed.

WORKPLACE MEDIATION CLIENT (Technical services company)

Excellent process ending in a clear written agreement. Freddie and Tracey were excellent. They skilfully facilitated the process and gave a strong sense of listening very carefully to both of us in a non-judgemental way. Very professional: I felt in safe and experienced hands.

MEDIATION FOR FAMILIES CLIENT 

I didn’t know what to expect from the process, and it wasn’t always easy, but Freddie and Tracey were careful to ensure I was supported all along the way. Their nature and facilitation made it easy to ‘open up’ to the process.

WORKPLACE MEDIATION CLIENT (Director, Culture sector)

I am extremely grateful to you for… bringing calm and balance to a tense stand-off and for opening up a few scenarios where none seemed available during a year-long radio silence between the two sides. I will not hesitate to recommend your services or use them myself in future.

ELDER MEDIATION CLIENT

A constructive and helpful process effectively managed by both mediators. Tracey and Freddie navigated us through a complex situation sensitively, enabling us to find, as it says on the tin, a series of conflict solutions.

WORKPLACE MEDIATION CLIENT
(London Charity Director)

Thank you both for your perseverance and thoughtfulness. We completely appreciate all the effort you put in to make [the mediation] work.

REFERRER
Contact (National charity for families with disabled children)

The mediators were professional, thoughtful, fair and independent. The process itself was helpful and positive. It reassured me that the other individual involved didn’t have a malign intent and that we would be able to reconstruct the relationship.

WORKPLACE MEDIATION CLIENT
(Charity board member)

It was very good to work with the mediators and the flexibility provided to meet at times and environments were appropriate for me. [The pre-meeting] was valuable…with really good challenging and probing on real issues. Made me think what was motivating me and how it will impact on the outcomes.

GROUP MEDIATION PARTICIPANT
(Public authority)

The process was tough but worth it… helped my emotional and mental health. The mediators were calm and lovely. Listened to both sides and were impartial.

WORKPLACE MEDIATION CLIENT
(Community Interest Company)

It was great working with Tracey and Freddie because I didn’t actually have to do anything at all… fill in a brief form and they then looked after my client from that point on. It can be nerve wracking entrusting someone else with your hard-earned clients but this whole experience was marvellous; the client was happy, the issues were addressed and the follow up was amazing. No hesitation in recommending Concord Conflict Solutions.

OLIVIA FLATTERY, DIRECTOR, THE HR DEPT
Workplace mediation referrer

Those caught up in conflict are sometimes reluctant to try mediation, perhaps because they feel things have gone too far or the other person won’t participate. Why not let us help with that? When people hear from someone neutral what mediation has to offer, they are often willing to give it a try. Please contact us to see whether we can help.