Who we are…

  • Freddie De Luca
    Freddie De Luca

    Freddie has developed her expertise in mediation and conflict solutions following decades as a solicitor. After seeing the broad range of positive outcomes offered by mediation she trained with the Department of Justice in Melbourne, Australia in 2008 before returning to the UK to qualify in London in 2014. Freddie works in civil mediation including client/professional disputes, multi-party and community. She has further specialist qualifications for her practice in Workplace and in Youth mediation and is currently working towards EMIN accreditation to practice as an elder mediator.  She is a CMC Registered Mediator.

    As a lawyer Freddie worked in litigation including clinical negligence, consumer, personal injury, workplace and group claims, together with provision of a 24-hour legal helpline for individual customers. Whilst in charge of  the Legal Services Department for a multinational corporate she focused on early intervention to enable settlements without resorting to litigation where possible.

    Freddie has developed and delivered content for children’s groups in the UK and Australia and enjoys voluntary work with Calm Mediation. Continual development of professional skills is important to Freddie – she is currently studying for Certification as a Practitioner in NLP (neuro-linguistic programming).

  • Tracey Adamson
    Tracey Adamson

    Tracey is an OCN-accredited workplace and community mediator who has mediated well over 100 disputes. As well as workplace and neighbour conflicts she has mediated family (inter-generational) and multi-party cases, and is currently working towards EMIN accreditation to practice elder mediation.

    Tracey co-delivers OCN-accredited training in community mediation with Calm Mediation and is also an assessor of workplace mediators in training. As a member of the College of Mediators she is committed to her ongoing development and has regular professional supervision. She is a Trustee and active volunteer mediator with Calm Mediation.

    In her previous 20-year career as a communications professional, including 10 years as a self-employed consultant, Tracey’s experience spans the public, private and voluntary sectors. She worked in and with NHS and health organisations for many years at local, regional and national level, working alongside senior health professionals and advising to Board level. Tracey has two adult children, enjoys the arts, travel and photography.


We are also able to call on other qualified and experienced mediators to meet the requirements of clients as necessary.

Our ethos


We believe strongly in the ethos which sets facilitative mediation apart from other forms of conflict resolution. It enables people to resolve their own conflicts by addressing their needs – emotional, moral and practical – and finding collaborative solutions.

We abide by the European Code of Conduct for Mediators and the College of Mediators’ Code of Practice which includes the requirement to hold professional indemnity insurance.

We are committed to reflective practice. We frequently attend CPD sessions and have regular supervision with a senior mediator.


Whilst we are enthusiastic advocates for mediation we will be honest where we think it is not appropriate.

We will only mediate when we are satisfied that we can uphold the principles of mediation: voluntary, confidential, impartial, independent.

We always mediate as a pair, unlike many other practices. We are skilled in co-mediating and believe that our combined abilities and attention gives clients excellent support and the best chance of a positive outcome.