About us and our ethos
We are passionate about the power of mediation. During many years of practice, we’ve seen it working for all kinds of people in all kinds of situations. It helps people sort out their differences and/or come to a decision. They can put the past behind them and move forward.
We set up Concord simply because we wanted more people to be able to benefit from high quality mediation. For us, ‘high quality’ means expert co-mediation: two mediators working effectively together.
This provides clients with strong support in what can be a challenging process. They benefit from two pairs of ears and eyes, plus two sets of skills, strengths and experience. We believe this gives them the best chance of a positive outcome.
Clients and referrers also benefit from our ability to take full advantage of the flexibility of the mediation process. We can work together or separately, in person or online, to meet people’s needs, whatever the situation.
We believe strongly in the ethos of facilitative mediation. It aims to meet people’s needs – emotional, moral, practical – and helps them find an acceptable way forward.
Although we are advocates for mediation we will be honest where we think it is not appropriate.
As members of the Civil Mediation Council, we abide by its code of practice and the European Code of Conduct for Mediators. As part of this we hold professional indemnity insurance. We are also certified by the Elder Mediation International Network and abide by its ‘gold standard’ code of ethics.
We are committed to reflective practice. We regularly attend CPD and supervision sessions. The routine feedback we provide to each other also helps us to continually improve what we do.
We receive case referrals from private individuals and a range of organisations across the sectors. You can read client testimonials here.
We are also able to call on other qualified and experienced mediators if needed.