Who we are…

  • Freddie De Luca
    Freddie De Luca

    Freddie has developed her expertise in mediation and conflict solutions following decades as a solicitor. After seeing the broad range of positive outcomes offered by mediation she trained with the Department of Justice in Melbourne, Australia in 2008 before returning to the UK to qualify in London in 2014. Freddie works in civil mediation including client/professional disputes, multi-party and community. She has further specialist qualifications for her practice in Workplace and in Youth mediation.

    As a lawyer Freddie worked in litigation including clinical negligence, consumer, personal injury, workplace and group claims, together with provision of a 24-hour legal helpline for individual customers. Whilst in charge of  the Legal Services Department for a multinational corporate she focused on early intervention to enable settlements without resorting to litigation where possible.

    Freddie has developed and delivered content for children’s groups in the UK and Australia. She enjoys voluntary work with Calm Mediation as well as continued development of professional skills.

  • Tracey Adamson
    Tracey Adamson

    Tracey is an OCN-accredited workplace and community mediator who has mediated in almost 100 disputes including community, workplace, family and multi-party cases. She co-delivers OCN accredited training in community mediation for Calm Mediation and is an assessor of workplace mediators in training for Eisele Consulting. As a member of the College of Mediators she is committed to her ongoing development and has regular professional supervision.

    In her 20-year career as a communications professional, including 10 years as a self-employed consultant, Tracey’s experience spans the public, private and voluntary sectors. She worked in and with NHS and health organisations for many years at local, regional and national level, working alongside senior health professionals and advising to Board level. Tracey has two adult children, enjoys the arts, travel and photography. She is also a Trustee and active volunteer mediator with Calm Mediation.

We are also able to call on other qualified and experienced mediators to meet the requirements of clients as necessary.

Our ethos

Professional

We believe strongly in the ethos which sets facilitative mediation apart from other forms of conflict resolution. It enables people to resolve their own conflicts by addressing their needs – emotional, moral and practical – and finding collaborative solutions.

We abide by the European Code of Conduct for Mediators and the College of Mediators’ Code of Practice which includes the requirement to hold professional indemnity insurance.

We are committed to reflective practice. We frequently attend CPD sessions and have regular supervision with a senior mediator.

Principled

Whilst we are enthusiastic advocates for mediation we will be honest where we think it is not appropriate.

We will only mediate when we are satisfied that we can uphold the principles of mediation: voluntary, confidential, impartial, neutral.