About us and our ethos

We are passionate about the power of mediation. During many years of practice, we’ve seen it working for all kinds of people in all kinds of situations. It helps people sort out their differences and/or come to a decision. They can put the past behind them and move forward.

Always co-mediation

We set up Concord simply because we wanted more people to be able to benefit from high quality mediation. For us, ‘high quality’ means expert co-mediation: two mediators working effectively together.

This provides clients with strong support in what can be a challenging process. They benefit from two pairs of ears and eyes, plus two sets of skills, strengths and experience. We believe this gives them the best chance of a positive outcome.

Clients and referrers also benefit from our ability to take full advantage of the flexibility of the mediation process. We can work together or separately, in person or online, to meet people’s needs, whatever the situation.

Our warm, empathetic approach is the same whether we are supporting clients with conflict at work, at home or in the community.


We believe strongly in the ethos of facilitative mediation. It aims to meet people’s needs – emotional, moral, practical – and helps them find an acceptable way forward.

Although we are advocates for mediation we will be honest where we think it is not appropriate.


As members of the Civil Mediation Council, we abide by its code of practice and the European Code of Conduct for Mediators.  As part of this we hold professional indemnity insurance. We are also certified by the Elder Mediation International Network and abide by its ‘gold standard’ code of ethics.

We are committed to reflective practice. We regularly attend CPD and supervision sessions. The routine feedback we provide to each other also helps us to continually improve what we do.

Our clients

We receive case referrals from private individuals and a range of organisations across the sectors. You can read client testimonials here.


  • Freddie De Luca
    Freddie De Luca

    Freddie developed her expertise in mediation and conflict management after decades as a lawyer.

    She saw the broad range of positive outcomes achieved by mediation during her years in Australia where it is used much more widely. She trained with the Department of Justice there in 2008 and after returning to the UK qualified as a civil mediator in 2014.

    She is a CMC registered mediator with further specialist qualifications for her practice in workplace mediation, in elder mediation (EMIN) and in youth mediation. She is also an experienced community mediator. She has mediated scores of cases across those fields.

    As a lawyer, Freddie worked in litigation including clinical negligence, consumer, and workplace claims, and headed-up the legal services department of a multinational company. More recently she has worked in the charity sector using her broad abilities to help organisations achieve change and growth.

    Freddie has three adult children, enjoys volunteering with Calm Mediation and developing her wider skill-set. She is a board member (Treasurer) of the Elder Mediation International Network (EMIN) helping to strengthen awareness and practice in this growing field. She is currently studying for Certification as an NLP practitioner. 

    Tracey says: “I value Freddie’s clear-headedness, her insight and her practicality enormously, both in the mediation room and when developing our business. She’s also incredibly kind which, in my book, is a great starting point as a mediator and colleague.”


  • Tracey Adamson
    Tracey Adamson

    Tracey is a CMC registered mediator accredited in workplace (OCN), elder (EMIN) and community (OCN) mediation. She has mediated well over 100 disputes. As well as colleague and neighbour conflicts, she has mediated inter-generational, team and multi-party disputes.

    Tracey is a qualified trainer and has co-delivered OCN-accredited mediator training for Calm Mediation for several years. She is also an assessor of workplace mediators in training. She is committed to her ongoing development and has regular professional supervision. She is a Trustee and active volunteer mediator with Calm Mediation, London’s largest mediation charity.

    In her previous 20-year career as a communications professional, including 10 years as a self-employed consultant, Tracey gained experience in the public, private and voluntary sectors. She worked in and with NHS and health organisations in London for many years at local, regional and national level. She enjoyed advising to Board level and collaborating with senior health professionals.

    Tracey has two adult children, enjoys the arts, travel and photography.

    Freddie says: “What I particularly appreciate about Tracey is her ability to unearth underlying concerns for clients which can then be addressed, as well as her thoughtfulness in planning mediations. She also has a way of knowing the right moment to lift the mood or bring a smile in situations which are often quite intense.”

We are also able to call on other qualified and experienced mediators if needed.