We are passionate about the power of mediation to help people sort out their differences. We see it working for all kinds of people in all kinds of settings. Sometimes, even we are amazed at how it enables them to put the past behind them and move forward!
We set up Concord simply because we wanted more people to be able to benefit from high quality mediation. For us, ‘high quality’ means expert co-mediation – two mediators working effectively together.
This provides clients with strong support in what can be a challenging process. They benefit from two pairs of ears and eyes, plus our complementary skills, strengths and experience. We believe this gives clients the best chance of a positive outcome, and referrers excellent value for money.
Clients and referrers also benefit from our ability to take full advantage of the flexibility of the mediation process to meet their needs, whatever the situation.
We believe strongly in the ethos which sets facilitative mediation apart from other forms of conflict resolution. It enables people to resolve their own conflicts by addressing their needs – emotional, moral, practical – and creating a way forward that is mutually acceptable.
Whilst we are enthusiastic advocates for mediation we will be honest where we think it is not appropriate. We will only mediate where we are satisfied that we can uphold the principles of mediation: voluntary, confidential, impartial, neutral.
We are members of professional associations and abide by the European Code of Conduct for Mediators and the College of Mediators’ Code of Practice. This includes the requirement to hold professional indemnity insurance.
We are committed to reflective practice. We frequently attend CPD sessions and have regular supervision with a senior mediator. The feedback we provide to each other as a matter of routine is also an invaluable source for our ongoing development.
We are also able to call on other qualified and experienced mediators to meet the requirements of clients as necessary.