Feedback and Complaint Policy

We aim to provide you with exceptional professional services.

If you have:

  • a suggestion to improve our services, or
  • positive experiences you would like to share with us, or
  • a concern

then we would like to hear from you:
Tel: 0203 637 9648


We will do our best to resolve any concern with you directly and quickly.
Please let us know of your concerns as soon as you are able and, in any event within two months of the matter taking place.
As far as reasonably possible, we will:

  • acknowledge your contact within 3 working days
  • within a further 15 working days look into your concern, provide an explanation of our understanding of events and
  • where appropriate, propose a solution.

If you remain dissatisfied you can take the matter further e.g. with one of the following professional bodies:

We work in accordance with the European Code of Conduct for Mediators and the College of Mediators Code of Practice.

Updated August 2019