Feedback and complaint policy

We aim to provide you with a high quality professional service. We welcome feedback about our service.

If you have:

  • a suggestion to improve our services, or
  • positive feedback to share with us, or
  • a complaint

then we would like to hear from you. You can contact us as follows.
Tel: 0203 637 9648
Email: office@concordconflictsolutions.co.uk

How we handle complaints:

We will do our best to resolve any complaint directly and quickly.
Please let us know of your concerns as soon as you are able and, in any event within two months of the matter taking place.

As far as reasonably possible:

  • We will acknowledge your contact within 3 working days.
  • We will then look into your concern and respond within a further 15 working days.
  • We will propose a solution where appropriate.

If you remain dissatisfied you can take the matter further e.g. with one of the  following bodies.

We abide by the European Code of Conduct for Mediators and the College of Mediators Code of Practice.

Updated November 2021