Feedback and complaint policy

We aim to provide you with a high quality professional service. We welcome feedback about our service.

If you have:

  • a suggestion to improve our services, or
  • positive feedback to share with us, or
  • a concern

then we would like to hear from you. You can contact us as follows:
Tel: 0203 637 9648

How we handle complaints:

We will do our best to resolve any concern with you directly and quickly.
Please let us know of your concerns as soon as you are able and, in any event within two months of the issue arising.

As far as reasonably possible, we will:

  • acknowledge your contact within 3 working days
  • then look into your concern and respond within a further 15 working days, providing an explanation of our understanding of what happened and, where appropriate, proposing a solution.

If you remain dissatisfied you can take the matter further with one of the following bodies.

We abide by the European Code of Conduct for Mediators. 

Updated September 2022