Feedback and Complaint Policy
We aim to provide you with exceptional professional services.
If you have:
- a suggestion to improve our services, or
- positive experiences you would like to share with us, or
- a concern
We will do our best to resolve any concern with you directly and quickly.
Please let us know of your concerns as soon as you are able and, in any event within two months of the matter taking place.
As far as reasonably possible, we will:
- acknowledge your contact within 3 working days
- within a further 15 working days look into your concern, provide an explanation of our understanding of events and
- where appropriate, propose a solution.
If you remain dissatisfied you can take the matter further e.g. with one of the following professional bodies:
Updated August 2019