from conflict to collaboration
creating win-win
solutions
supporting healthier workplaces
from 'head on',
to 'heads together'
managing difference,
meeting needs
strengthening
communities
Improving
communication
from conflict to collaboration
creating win-win
solutions
supporting healthier workplaces
from 'head on',
to 'heads together'
managing difference,
meeting needs
strengthening
communities
Improving
communication

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We offer a way to resolve conflict that is quick and constructive, helping to strengthen work or family relationships.

Being stuck in conflict with someone, whether at work or at home, is stressful and distracting. It feels like an ever-present, unsettling burden to those involved and often those around them too.

In the workplace, unmanaged conflict is damaging to people’s health and productivity. Traditional approaches to dealing with it often do more harm to relationships and add further business costs in time and money.

In families, ongoing conflict can make home life feel like a battleground. Where it has led to a family rift it can be difficult to find a way back from feelings of hurt and anger.

We give clients a chance to gain understanding, clarity and peace of mind through mediation. We support them through a fair process to create a better way forward.

To discuss your situation in confidence, call us today on 020 3637 9648.

What can we help you with?

Resolve conflict at work in London and the south east, West London. Conflict solutions. Mediation for BusinessesConflict at work - Concord Conflict Solutions

What clients say…

  • Really helpful process. The mediators were calm, considerate and reflective. They enabled us to have the conversation we needed in order to progress. The action points were generated by the team and the entire HQ signed up to them.

    CEO of Prison Charity, London. Team mediation by Tracey Adamson and colleague.

  • It was great working with Tracey and Freddie because I didn’t actually have to do anything at all… fill in a brief form and they then looked after my client from that point on.  It can be nerve wracking entrusting someone else with your hard-earned clients but this whole experience was marvellous; the client was happy, the issues were addressed and the follow up was amazing. No hesitation in recommending Concord Conflict Solutions.

    Olivia Flattery, Director, The HR Dept Workplace mediation referrer

  • The mediators were professional, thoughtful, fair and independent. The process itself was helpful and positive. It reassured me that the other individual involved didn't have a malign intent and that we would be able to reconstruct the relationship.

    Workplace mediation client (Charity board member)

  • It was very good to work with the mediators and the flexibility provided to meet at times and environments were appropriate for me. [The pre-meeting] was valuable…with really good challenging and probing on real issues. Made me think what was motivating me and how it will impact on the outcomes.

    Group mediation participant (Public authority)

  • The process was tough but worth it… helped my emotional and mental health. The mediators were calm and lovely. Listened to both sides and were impartial.

    Workplace mediation client (Community Interest Company)

  • Thank you both for your perseverance and thoughtfulness. We completely appreciate all the effort you put in to make [the mediation] work.

    Referrer Contact (National charity for families with disabled children)

  • A constructive and helpful process effectively managed by both mediators. Tracey and Freddie navigated us through a complex situation sensitively, enabling us to find, as it says on the tin, a series of conflict solutions.

    Workplace mediation client (London Charity Director)

  • I didn't know what to expect from the process, and it wasn't always easy, but Freddie and Tracey were careful to ensure I was supported all along the way. Their nature and facilitation made it easy to 'open up' to the process.

    Workplace mediation client Director, Culture Sector, London

  • I am extremely grateful to you for... bring[ing] calm and balance to a tense stand-off and for opening up a few scenarios where none seemed available during a year-long radio silence between the two sides. I will not hesitate to recommend your services or use them myself in future.

    Prospective elder mediation client

  • Excellent process ending in a clear written agreement. Freddie and Tracey were excellent. They skilfully facilitated the process and gave a strong sense of listening very carefully to both of us in a non-judgemental way. Very professional: I felt in safe and experienced hands.

    Mediation for families client

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