Conflict is an inevitable part of life. When we spend much of our day with our colleagues, conflict is almost bound to arise. If left unresolved, conflict between two workers can make the whole environment uncomfortable. Managers may need help to resolve conflict in the workplace. That’s where mediation comes in. Mediation is a helpful tool for quickly resolving issues.
Why should you consider mediation?
Workplace conflicts impact on people, on their motivation and productivity. In the worst case, a dispute between two people can escalate and lead to losing valuable workers. It can cost a business time, money and even reputation.
Mediation by a neutral, external expert enables people to come together to resolve issues. Employers use it because it works. As a solution, it is quickly effective and inexpensive. There are lasting benefits in that anyone who goes through the process will learn ways to help prevent or manage future conflict.
How does mediation work?
Mediation is a voluntary process. Participants are given a chance to discuss the situation and to work out a way forward. The mediators guide and support them through a tried and tested process. They enable people to be heard and to listen, keeping things constructive. Having a neutral outside expert in this role is helpful in building trust and confidence in what can be a challenging process.
What sorts of conflict can be resolved?
Mediation can resolve issues around communication, ‘personality clashes’, problem behaviour, poor collaboration or team working and in some cases, it can help in situations involving allegations of bullying.
Getting help to resolve conflict in the workplace
Mediations can usually be arranged quickly and most achieve significant improvement of the situation within a single day. Where it is not possible to meet in person, mediations may be run remotely via video conferencing. If those in conflict are hesitant to try mediation, we can help them think through their options and consider what mediation offers. So why not C to find out how we can help.